Monthly giving

Setting up a monthly (or yearly) donation is the most powerful thing you can do as a donor. Predictable revenue lets nonprofits plan; you can budget exactly how much you give per month.

Setting up monthly

When you donate, choose Monthly as the frequency before submitting:

• Same amount charged each month, on the same calendar day.
• First charge is today; subsequent charges automatic.
• You'll receive a separate receipt each month.

Yearly

Like monthly but once a year. Useful for:

• Annual membership-style giving.
• Larger amounts you'd rather pay in one shot.
• Year-end tax planning (one big deduction in December).

Managing your recurring donation

Go to the nonprofit's website and log in. Most Koolay sites have a My Console page (typically /myconsole) where you can:

• See active subscriptions — each one with current amount, frequency, next charge date.
• Update amount — change $25/mo to $50/mo without canceling and re-creating.
• Pause — skip the next charge, resume later.
• Update payment method — new card.
• Cancel — stop the subscription entirely.

Changes take effect immediately for future charges. The current period (if already paid) isn't refunded.

When a card fails

If your card expires or is declined, you'll get an email asking you to update it. We retry over 7 days; if still failing, your subscription is paused. Update the card and resume — past charges aren't auto-retried.

Receipts for recurring

Each charge generates an email receipt. We also generate a year-end summary receipt in early January with all charges from the previous calendar year on one PDF — perfect for taxes.

Common questions

Can I change to monthly from a one-time donation? Yes. Make a new monthly donation, and the old one-time stays as a separate record. (You can't "convert" the old one-time itself — but you can match the amount.)

What happens if my card is replaced? Visa/MC sometimes auto-update card numbers behind the scenes, and your charges continue uninterrupted. If the card was canceled outright, you'll need to update it via the donor self-service page.

How do I get a copy of my receipts later? Log into the donor portal — every receipt is downloadable. You can also email the nonprofit to resend any specific receipt.