Member directory

Members are people who have a formal relationship with your nonprofit beyond a one-time gift — annual dues-paying members, lifetime members, founding members, etc.

Members

Membership Levels

Before you have members, you have membership levels. Define them in the Membership Levels tab:

Name (e.g. "Bronze", "Silver", "Gold", "Founder").
Annual dues ($25, $100, $500…).
Benefits — free-form list (e.g. "Quarterly newsletter", "Event discount", "Recognition on website").
Term — how long membership lasts (typically 1 year, sometimes "lifetime").

Adding members

Three ways:

Member self-signup — public form on your website (/membership); donor pays dues, account is created automatically.
Manual add — admin enters the member directly via the Add Member button. Use this for paper applications or grandfathered members.
Import — bulk CSV import for migrating from another system.

What each row shows

Member — name with avatar.
Email — primary contact.
Level — membership tier badge (color-coded by level).
Status — Active, Pending (paid but not approved), Expired, Cancelled.
Joined — first sign-up date.
Renews — next renewal due date.
Actions — view, edit, renew, cancel.

Renewals

Memberships expire after their term. Koolay automatically:

Sends a renewal reminder 30 days before expiration.
Sends a follow-up reminder 7 days before.
Marks the member Expired the day after.
Sends a final win-back email 14 days post-expiration.

If the level is set to auto-renew (and the member opted in at signup), renewal is charged automatically and they continue uninterrupted.

Member-only content

You can gate website content to members:

In Page Builder, mark a page or section "Members only".
Public visitors see a "Sign in to view" prompt.
Members see the content directly.

Useful for member directories, exclusive newsletters, board archives, etc.

Member self-service

Members manage their own profile at /myconsole:

Update contact info.
Renew or cancel membership.
Download membership card / certificate (if enabled).
View payment history.

Common patterns

Three or four levels is typical — too many overwhelms the public-facing page.
Set the lowest tier high enough to matter — a $5 membership doesn't generate revenue worth the support burden.
Annual gala = membership push — co-promote with year-end campaigns; "buy a ticket, become a member" upsells well.